Senior Teller II (FT)
Job Title: Senior Teller II
Department: Arnold Street Branch
Job Status: Full Time
FLSA Status: Non-Exempt
Grade: 7
Amount of Travel: Some Travel
Reports To: Branch Manager
Positions Supervised: Tellers (in Head Tellers absence)
POSITION SUMMARY
Assists the Head Teller in supervising the Teller line. A level 2 branch is based on Teller staff FTE, Deposits, Teller Transaction Volumes, Teller Referral Goals, Cash Limits and Business Deposit Volumes. Processes various transactions to provide prompt and quality service to present and potential customers.
ESSENTIAL FUNCTIONS
- Adheres to established Westfield Bank customer service standards.
- Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationships if applicable.
- Provides information regarding bank products to all potential customers both retail and commercial.
- Assists in supervising the teller line by:
- Allocating and coordinating the workflow in the absence of the Head Teller.
- Guiding and advising subordinates in the more complex phases of their work.
- Training new employees.
- Proves cash drawer at end of day.
- Meets assigned referral goals through referral of bank products and services to meet customers’ banking needs.
- Balances ATM maintains security of cash vault and performs semi-annual cash audits in absence of the Head Teller.
- Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
- Must adhere to all bank and regulatory policies and procedures specific to position. Assumes additional responsibilities as requested.
| POSITION QUALIFICATIONS Competencies
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| Education/Experience/Skills & Abilities
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PHYSICAL DEMANDS | |
| Physical Demands | Lift/Carry |
| Stand Frequently | 10 lbs or less Frequently |
| Walk Frequently | 11 – 20 lbs Frequently |
| Sit Occasionally | 21 – 50 lbs Occasionally |
| Handling/Fingering Constantly | 51 – 100 lbs Not Applicable |
| Reach Outward Frequently | Over 100 lbs Not Applicable |
| Reach Above Shoulder Occasionally | Push/Pull |
| Climb Occasionally | 12 lbs or less Occasionally |
| Crawl Not Applicable | 13 – 25 lbs Occasionally |
| Squat or Kneel Frequently | 26 – 40lbs Occasionally |
| Bend Frequently | 41 – 100 lbs Occasionally |
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N (Not Applicable) Activity is not applicable to this occupation. O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day) F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day) C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day) Other Physical Requirements None |
Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.