Investment Sales Assistant
Position: Investment Sales Assistant
Department: Wealth Management
Job Status: Full Time
FLSA Status: Non-Exempt
Grade: 7
Reports to: VP/Wealth & Production Management
Amount of Travel Required: Travel as required
Positions Supervised: N/A
POSITION SUMMARY
Under the general direction of the Vice President, Wealth and Product Management, the Investment Sales Assistant works closely with Financial Advisor(s) to perform all daily tasks required for transactions related to the investment of client accounts located with the broker/dealer. The Investment Sales Assistant must adhere to regulatory compliance standards at all times
ESSENTIAL FUNCTIONS
- Ensures client relationships are deepened and maintained and proactively support the Financial Advisor(s) in the sales and service process.
- Provides excellent client service though communication with Wealth Management clients via mailings, email and telephone calls; documenting as required.
- Serves as point of contact between clients, Financial Advisor(s) and broker/dealer, promptly responding to all client service requests.
- Assists Financial Advisors with new account openings.
- Tracks and follows up on pending client transactions with broker/dealer and insurance companies.
- Assists Financial Advisor(s) in processing and recording all transactions relating to client accounts on the Broker/Dealer operation system and in maintaining accurate reports on selected accounts not reported on the Broker/Dealer system.
- Maintains ongoing SEC/FINRA compliance standards by attending product educational and compliance meetings/seminars.
- Attends monthly departmental meetings and assists in coordinating client seminars and employee training.
- Prepares routine correspondence and is primary telephone liaison for incoming telephone communication to department officers and clients.
POSITION QUALIFICATIONS
Competencies
- Communication
- Customer Relations
- Dependability
- Ethics
- Job Knowledge
- Productivity
Education/Experience/Skills
- License Requirements: MA & CT Life & Health Insurance, FINRA SIE, Series 6 and 63 (must be obtained within one year of employment). Once Licensed, position will be an Exempt Level Grade 8.
- Associate’s Degree or equivalent and 1-3 years of financial services experience.
- Excellent PC skills, including Microsoft Word Excel & Access.
- Ability to interact effectively with co-workers, clients and management.
- Must be detailed oriented, highly organized and possess excellent oral/written communication and analytical skills. Demonstrate confidentiality and discretion with respect to all client and firm information.
PHYSICAL DEMANDS
Physical Demands
Stand: O (Occasionally)
Walk: O (Occasionally)
Sit: F (Frequently)
Handling / Fingering: F (Frequently)
Reach Outward: F (Frequently)
Reach Above Shoulder: O (Occasionally)
Climb: O (Occasionally)
Crawl: O (Occasionally)
Squat or Kneel: O (Occasionally)
Bend: O (Occasionally)
Lift/Carry
10 lbs or less: F (Frequently)
11-20 lbs: F (Frequently)
21-50 lbs: O (Occasionally)
51-100 lbs: N (Not Applicable)
Over 100 lbs: N (Not Applicable)
Push/Pull
12 lbs or less: O (Occasionally)
13-25 lbs: O (Occasionally)
26-40 lbs: O (Occasionally)
41-100 lbs: O (Occasionally)
N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)
F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Other Physical Requirements
None
Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.