Position: Better Banking Specialist/Senior Teller III                  

Department: Memorial Drive Branch

Job Status: Full-Time                                                                      

FLSA Status: Non-Exempt     

Grade:  7                                                                                            

Reports to: Branch Manager                                                                       

Amount of Travel Required: Local Travel as Needed       

Positions Supervised: N/A

POSITION SUMMARY

Assists the Head Teller in supervising the Teller line.  A level 3 branch is based on Teller staff FTE, Deposits, Teller Transaction Volumes, Teller Referral Goals, Cash Limits and Business Deposit Volumes.  Processes various transactions to provide prompt and quality service to present and potential customers.

BETTER BANKING SPECIALIST - ESSENTIAL FUNCTIONS

• Provides information regarding bank products to all potential customers both retail and commercial.
• Resolves customer problems as they arise.
• Answers inquiries, accept applications and closes consumer loans.
• Assists customers with their Safe Deposit.
• Obtains NMLS to take home equity loans or line applications and serve as a liaison between the customer and
• Meets assigned sales goals through the sale of bank products and services to meet customers banking needs.
• Opens new accounts and performs account and person maintenance as needed.

SENIOR TELLER - ESSENTIAL FUNCTIONS

• Assists in supervising the teller line by:
  • Allocating and coordinating the work flow in the absence of the Head Teller.
  • Guiding and advising subordinates in the more complex phases of their work.
  • Training new employees.
• Proves cash drawer at end of day.
• Meets assigned referral goals through referral of bank products and services to meet customers banking needs.
• Balances ATM.
• Maintains security of cash vault.
• Performs quarterly cash audits in the absence of the Head Teller.
• Independent performance of all teller transactions and night deposit bags.

POSITION QUALIFICATIONS

Competencies

• Adaptability/Flexibility
• Customer Relations 
•  Decision-Making/Judgment
• Job Knowledge
• Quality

Education/Experience/Skills

• High School Diploma or GED required.
• At least 6 months of cash handling experience preferred.
• Prior sales and customer service experience preferred.
• Must meet balancing requirements.
• Become Notary Public if required.

N   (Not Applicable)        Activity is not applicable to this occupation.

O  (Occasionally)             Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)

F  (Frequently)                  Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)

C  (Constantly)                  Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

None

BENEFITS:

Westfield Bank offers a comprehensive benefits package designed to support employees' health, financial well being, and work-life balance. Benefits may include medical, dental, and vision insurance, health savings and reimbursement accounts, paid time off and holidays, 401(k) with company match, company-funded ESOP, life and disability insurance, employee assistance programs, tuition reimbursement, and employee banking benefits. Westfield Bank is proud to invest in our employees by offering benefits that help support their health, financial security, professional growth, and overall quality of life. Benefits are subject to eligibility requirements and plan provisions and may be changed or discontinued at the Bank's discretion.

Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included.   It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.  Additional functions and requirements may be assigned by supervisors as deemed appropriate.

JOB CODE: 1000972