Job Title: Deposit Operations Associate 

Department: Operations

Job Status: Full Time 

FLSA Status: Non-Exempt

Grade: 7 

Amount of Travel: No Travel

Reports To: AVP, Deposit Operations Manager 

Positions Supervised: N/A

POSITION SUMMARY

Responsible for providing back-office support to customers and bank staff relating to products and services offered and administered by the Operations Department.

ESSENTIAL FUNCTIONS

• Reviews daily Exception Report, processes rejected items and submits returns.
• Provides daily Exception report to lenders for their review and decision.
• Processes Load Errors.
• Processes IAT Transactions.
• Downloads Fed ACH Returns report from Fedline Advantage weekly.
• Reconciles the In Process General Ledger account as needed.
• Processes any reclamations received in a timely manner.
• Processes ACH Error Resolution Forms in compliance with Reg E.
• Prepares and prints daily exception notices.
• Processes all adjustment requests.
• Performs review of crippled statements as per email notification.
• Performs verification of Stop Payment Maintenance.
• Provides backup for account verification requests including Social Security and Medicaid verifications.
• Responsible for quality control of the indexed deposit documents in the Document Imaging system (ONBASE).
• Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
• Must adhere to all bank and regulatory policies and procedures specific to position.
• Performs additional duties as requested.

POSITION QUALIFICATIONS

• Competencies
• Job Knowledge
• Productivity & Time Management
• Quality
• Teamwork & Cooperation

Education/Experience/Skills & Abilities

• High School Diploma or GED required.
• Good customer service skills/telephone etiquette.
• Working knowledge of Microsoft Office (Word and Excel).
• Good problem-solving skills.

PHYSICAL DEMANDS

Physical Demands

Lift/Carry

Stand Occasionally

10 lbs or less Occasionally

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Walk Occasionally 11 – 20 lbs Occasionally

Sit Constantly 21 – 50 lbs Not Applicable

Handling/Fingering Occasionally 51 – 100 lbs Not Applicable

Reach Outward Not Applicable Over 100 lbs Not Applicable

Reach Above Shoulder Not Applicable Push/Pull

Climb Not Applicable 12 lbs or less Occasionally

Crawl Not Applicable 13 – 25 lbs Occasionally

Squat or Kneel Not Applicable 26 – 40lbs Not Applicable

Bend Not Applicable 41 – 100 lbs Not Applicable

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

None

Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been

included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and

abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

JOB CODE: 1000959